The Role
As a Customer Satisfaction Junior you will always put the customer first and work proactively to ensure an outstanding customer experience by always going the extra mile. Our goal is to reduce touch points and always work to resolve any customer issues with no fuss. You must be computer literate and be able to navigate systems quickly and efficiently.
Responsibilities
- Helping customers with sales enquiries and order updates
- Creating orders and quotes for customers through our CRM system
- Creating orders by verifying specifications and price
- Providing a fast and friendly service whilst always displaying patience and empathy
- Ensuring a smooth returns process for our customers
- Assisting in technical support through email and over the phone
- Building customer relationships by going the extra mile
- Handling queries and providing appropriate solutions within the time constraints and ensure a satisfactory solution
- Daily management of customer queries whilst adhering to SLAs
Essential/Desirable Skills
- A real passion for delivering excellent customer service
- Great communication skills—friendly, clear, and confident (on email and phone)
- Able to handle high volume of work whilst maintaining excellent standards
- Computer literate—you don’t need to be a tech wizard, but you should feel comfortable using a computer and picking up new systems
- Good attention to detail—especially when creating or checking orders
- A team player who’s happy to get stuck in and help out wherever needed
- Reliable and organised—you get things done and don’t let people down
Job Type
Full time, Permanent
Working Days/Hours
4-day working week, 34Hrs, Monday to Friday, Rotating shift pattern
